서비스 전환 및 디지털 CX 전략

고객 경험 재구상 – 우수한 서비스와 인공지능의 결합

우리는 종합적인 디지털 및 경영 전략에 초점을 맞춘 서비스 및 고객 접촉 관리의 디지털 전환을 위한 컨설팅 파트너입니다.

우리 시대의 큰 도전

Message key 'challenge_in_todays_world_digitalization_automation' not found.

Message key 'our_approach_digital_data_driven_customer_oriented' not found.

Message key 'transformation_begins_with_comprehensive_view' not found.

Message key 'starting_with_technological_renewal_service_strategy' not found.

Message key 'transforming_value_creation_cx_ai_service_culture' not found.

Message key 'invest_in_modern_digital_service_strategy' not found.

Message key 'customer_satisfaction_process_optimization_automation_cx' not found.

Message key 'our_consulting_services_digitize_processes_data_ai_cx' not found.

Message key 'successful_projects' not found.
> 250
관리된 입찰 규모
> 1.6 bn €
우리가 운영하는 국가
> 50
우리의 서비스

우리가 당신을 지원하는 방법:

자동화 및 디지털 전략

Message key 'reliability_speed_digitizing_automating_processes' not found.

Message key 'we_support_integrating_intelligent_systems_it_landscape' not found.

데이터 분석 및 데이터 인텔리전스

Message key 'data_is_key_to_successful_digital_transformation' not found.

Message key 'develop_customized_analytics_models_predictive_analytics' not found.

Message key 'customer_experience_and_service_excellence' not found.

Message key 'we_understand_customer_journey_employees_automation_ai' not found.

Message key 'we_create_unique_customer_journey_optimize_touchpoints' not found.

서비스 전환 및 구현

Message key 'from_planning_to_training_implementation_service' not found.

Message key 'our_experience_enables_efficient_modern_work_personal_service' not found.

입찰 관리 및 소싱

Message key 'outsourcing_can_be_big_challenge_years_experience' not found.

Message key 'neutral_partner_objective_unbiased_view_requirements' not found.

품질 및 성과

Message key 'experts_service_solutions_great_importance_quality' not found.

Message key 'proven_tools_methods_measure_performance_improvement' not found.

우리 고객의 평가:

Message key 'vodafone_quote_rapidly_growing_success_market' not found.

최고경영자

Message key 'schneider_quote_together_develop_pioneering_concepts' not found.

Message key 'vice_president_customer_satisfaction_quality_executive_board' not found.

Message key 'db_quote_years_right_sparring_partner_customer_service' not found.

고객 서비스 책임자

Message key 'lidl_quote_basis_professional_overall_project' not found.

Message key 'ceo_revision_international' not found.

Message key 'stihl_quote_selection_process_redesign_service_contract' not found.

최고경영자

Message key 'metro_quote_developed_multi_channel_strategy_metro' not found.

최고경영자

Message key 'toshiba_quote_restructured_technical_support_pan_european' not found.

Message key 'general_manager_after_sales_service_emea' not found.

Message key 'vvs_quote_support_optimally_develop_customer_care_center' not found.

서비스 책임자

Message key 'jochen_schweizer_quote_convinced_technical_expertise_methods' not found.

고객 관리 부서장

회사 소개

Message key 'almost_20_years_clientsolutions_leading_consultancy' not found.

Message key 'managing_directors_team_industry_experienced_consultants' not found.

우리를 차별화하는 점:

Message key 'team_senior_consultants_experienced_managers_technical_expertise' not found.

회사 소개

Message key 'almost_20_years_clientsolutions_leading_consultancy' not found.

Message key 'managing_directors_team_industry_experienced_consultants' not found.